Autodesk fully supports all editions of Autodesk Vault 2011 and later in virtual environments. Autodesk will investigate issues reported with the Autodesk Vault software running in virtual environments. Where issues are confirmed to be unrelated to the virtualization software, Autodesk will support its software in a manner that is consistent with support provided when that software is not running in virtualization software. Autodesk may ask the customer to send a copy of the latest backup so that Autodesk can reproduce the potential issue.
If it is determined that either the virtualization software or the virtual environment is contributing to performance or other issues, Autodesk reserves the right to ask the customer to reproduce the potential issue on a physical machine outside of the virtualization software.
It is advised that you allocate the Autodesk Vault recommended system requirements or higher when configuring the virtual guest on which Autodesk Vault is installed.
Autodesk only supports Autodesk Vault and will not provide support for virtualization hardware or software.
Autodesk Vault 2011 and later were tested on VMware ESXi version 4.0.0 and VMware Workstation version 6.5.2.
For information on certified virtualization vendors and their respective solutions, see Microsoft’s products list at Server Virtualization Validation Program home page.
· Microsoft’s support policy for Microsoft software running in non-Microsoft hardware virtualization software can be found here.
· Microsoft’s support policy for Microsoft SQL Server products running in a hardware virtualization environment can be found here.
· “Virtualization Snapshots for Hyper-V or for any virtualization vendor are not supported to use with SQL Server in a virtual machine. It is possible that you may not encounter any problems when using snapshots and SQL Server, but Microsoft will not provide technical support to SQL Server customers for a virtual machine that was restored from a snapshot.”
Microsoft Article ID 956893