Having attended this course some years ago, (delivered by an excellent presenter called Steve Brand from SGSA in the UK), I never previously thought to recommend it to anyone else. However, if support is your career, this is really useful.
Problem Solving Workshop
Effective technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals – especially in today’s market where customer satisfaction is derived from effective communication in an ever changing environment of technology.
http://servicestrategies.com/training/educational-workshops/problem-solving-workshop/
(I'd be interested to know if there is any demand to have this sort of training tailored to supporting Vault.)
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