Cracking the Vault

Error 1920. Error during Vault Server installation

We have had some reports of this error message occurring whilst installing Vault Server 2012.

 

Error 1920. Service 'Autodesk Data Management Job Dispatch' (Autodesk Data Management Job Dispatch) failed to start. Verify that you have sufficient provilieges to start system services.

This one is tricky to troubleshoot remotely as it seems to be linked to the network card itself. Moreover, we have not yet been able to reproduce the issue. It seems linked to a currently unknown security setting.

The only confirmed workaround so far is to unplug the network cable during installation. Not easy to do during a remote installation.

Another thought would be to update the network card drivers or compare the NIC settings with a working machine. It might be a process of elimnation to find out what is causing the error.

UPDATE 2/8/2011

Nick Hall gave me this script that helps disable and enable the network remotely.

netsh interface set interface Team1 DISABLED
net stop "Autodesk Data Management Job Dispatch"
net start "Autodesk Data Management Job Dispatch"
netsh interface set interface Team1 ENABLED

pause

You can delay the restart of the network card by adding an additional line in the middle.

ping 1.1.1.1 -n 1 -w 60000 >NUL (assuming that 1.1.1.1 is not a valid IP address) 

So if you get the error message click Retry, then immediately run this script.

netsh interface set interface Team1 DISABLED
net stop "Autodesk Data Management Job Dispatch"
ping 1.1.1.1 -n 1 -w 60000 >NUL
net start "Autodesk Data Management Job Dispatch"
netsh interface set interface Team1 ENABLED
Pause

Of course I will update this posting when we get more information.

UPDATE 14/10/2011

Fantastic tip\comment from Hans Veer below

Internet Explorer –> Tools –> Internet Options –> Advanced tab
In the Security section, uncheck or clear the box for two options mentioned below:
Check for publisher’s certificate revocation
Check for server certificate revocation

 

Vault Server Support For Windows XP Professional SP3

There is a slight error in the current system requirements document for Vault Server 2012.

It says that Vault 2012 is supported in 64-bit XP Professional SP3.  At time of writing Microsoft have not released SP3 for the 64-bit version of XP Pro.

It should read SP2

If Microsoft chose to release 64-bit XP Pro SP3, Autodesk would need to re-evaluate if this would be supported or not.

 

Thanks to Robin Beales for pointing that one out.

Vault Explorer Error

When trying to Open files from Vault, you receive this error message preventing you from opening the files.

 

"The process cannot access the file '<path>\<filename>' because it is being used by another process."

 

This can occur if a process has locked the local Inventor project file.

Solutions can include:-

Closing the application that may be using the file. It could be Inventor, Inventor Apprentice, Design Assistant, or maybe the Jon Processor client.

Delete the local file mentioned in the dialogue box.

Receiving Automatic Notifications from Autodesk

Here is a Movie I just created and also the script. Enjoy....

One common comment we hear from customers is that Autodesk releases so many Hotfixes, Updates and Solutions that its difficult to keep a track of them all. Its not always easy to navigate through multiple websites trying to find them all.

One possible solution is to allow notifications be delivered to you via RSS feeds. RSS feeds is a standard technology for having news headlines delivered to you rather than you having to search them out.

RSS feeds can be viewed in applications you use every day like Microsoft Outlook.

To set RSS feeds up in Microsoft Outlook you first go to the website that you want to subscribe to, in this case I want to receive notifications about Autodesk Vault and Inventor.

So lets go to the Autodesk Website. (www.autodesk.com)
In the bottom right hand corner is the orange and white RSS icon. Click that.
Under Support Feeds select
"Product Support, Updates & Service Packs"

Select "Autodesk Inventor" and "Autodesk Vault"

Click Create Custom Feed

This generates a URL
Copy the URL,
In Outlook, Under RSS Feeds, Right click and select "Add a new RSS feed"
Paste the copied URL, then click Add

you can click the Advanced button for more options like the feed name or the destination folder and most importantly "Automatically download enclosures for this RSS feed"

If you set it up correctly you will see the latest feeds appear in front of you.

RSS is a technology used by many Autodesk websites and you can also us it for other sites including our popular blogs like "Cracking the Vault", Without a Net and Being Inventive

So, thank you for your attention

I hope you found this video solution informative and useful.

Recovering Missing Vault Windows Layouts and Dialogue Boxes (TS17418959)

Problem

After starting the ADMS Console or a Vault Client application you noticed that the Window never appears. Alternatively, you started the ADMS Console or a Vault client application and noticed that a dialogue box never appears.

Solution

This can happen if you changed your screen display in some way. For example, if you disconnected a monitor or modified your screen resolution or appearance.

The "Missing Windows and Dialogue Boxes" video explains the problem a little more:

  

Pressing the Windows + right or left arrow keys can help move the Windows layout.

See the "Moving the Windows Layout" video:

 

Pressing Alt+Space then typing M (M stands for Move), allows you to then use the arrow keys to move a dialogue box.

See the "Moving a Dialogue Box" video:

 

Lastly, if none of the above help solve the problem you could try deleting either the entire local Vault profile under the Windows user profile or two specific files.

In Windows Vista and Windows 7 or Windows 2008 Server, the profiles are located under these folders

• %USERPROFILE%\AppData\Roaming\Autodesk\Autodesk Vault <Edition> 2012
• %USERPROFILE%\AppData\Roaming\Autodesk\Autodesk Data Management Server Console 2012

The two files that can either be deleted,renamed or edited are

• \Objects\DialogLocations.xml
• \Objects\WindowLayout.xml

The "Vault Profile location" movie shows you how:

 

Autodesk releases the Inventor 2010 SP4 compatibility patches for Vault 2012 and Vault 2011

Autodesk have just released the Inventor 2010 SP4 compatibility patches for Vault 2011 and Vault 2012

Autodesk Vault 2012

Autodesk Inventor 2010 Subscription Advantage Pack Service Pack 4 Client Update for Autodesk Vault 2012 Server Releases

Autodesk Inventor 2010 Service Pack 4 Client Update for Autodesk Vault 2012 Server Releases

 

Autodesk Vault 2011

Autodesk Inventor 2010 Subscription Advantage Pack Service Pack 4 Client Update for Autodesk Vault 2011 Update 2 (SP2) Server Releases

Autodesk Inventor 2010 Service Pack 4 Client Update for Autodesk Vault 2011 Update 2 (SP2) Server Releases

How To…Install SQL Server 2008 Management Studio Express

Use the following steps for installing Microsoft SQL Server 2008 Management Studio Express:

1. Download the installation files from Microsoft’s download center. The files are not included with the Vault program.
2. Start the installation process. In the SQL Server Installation Center select New SQL Server stand-alone installation or add features to an existing installation from the installation menu.
3. The installation process installs any necessary prerequisites and begins running the pre-installation checks. Note any errors and take the necessary corrective actions before continuing.
4. In the Installation Type window, select Perform a new installation of SQL Server 2008.
5. In the Feature Selection window, select Management Tools - Basic.

Verify the installation options chosen and Install. Once the installer has finished, it can be closed.

Microsoft® SQL Server® 2008 Management Studio Express

How To.. Install the Vault SDK

You want to run the Vault Software Development Kit (SDK) but dont know how to do it.

First run the Setup.exe located in "C:\Program Files (x86)\Autodesk\ADMS Professional 2012\SDK"

This will extract various files into this folder "C:\Program Files (x86)\Autodesk\Autodesk Vault 2012 SDK"

Copy Design pointing to \ from C:\ or /

If you ever had the problem of using "Copy Design" only to see the "Copy Design From:" and "Copy Design To:" fields showing a path local to C:\ or /

 

 

If you start Inventor>Application Options>File tab, look at the "Projects folder".

The entry should be correctly formatted and end with a backslash character "\"

Examples of bad formatting

C:\CAD

C:\CAD/

 

Good formatting

C:\CAD\

 

Thanks, Andy Spivey, of DM Support in the US, for this

Vault 2012 Inventor 2011 Back Patch Has Been Re-released

Autodesk had to re-release the Vault 2012 Back Patch for Inventor ( Inventor 2011 SP2 <<>> Vault 2012) to fix an issue with Base Vault. The issue is, whenever we execute Check Out command from  Browser we get the following message. This message is meant for “Revert to Latest” command in Pay for Vaults. Even though there is no harm to the data by selecting “Yes” to this message, customers may feel it as a nuisance.

 

"You are performing an operation which checks out file(s) that may contain historical data. Do you wish to continue?"

You can get the re-released updates from the following links.

UPDATED 6/30/2011 - Autodesk Inventor 2011 Service Pack 2 Client Update for Autodesk Vault 2012 Server Releases

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17031091&linkID=9242019

UPDATED 6/30/2011 - Autodesk Inventor 2011 Subscription Advantage Pack Service Pack 2 Client Update for Autodesk Vault 2012 Server Releases

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17031203&linkID=9242019

 

 Please note that you need to follow the below install order to install this Updated Patches

1. If you have installed the Previous update(which was released on 2^nd June) please Uninstall it.

2. Do "Repair" install on Inventor 2011 SP2

3. Install the new Updated Patch from above links.

We are extremely sorry for the inconvenience caused.