Cracking the Vault

Error 29001. Vault management error: Could not load file or assembly 'IFilterWrapper'

If you are installing Vault Server 2013 on a machine that previously had Vault 2011 or 2012 installed, you may receive the following error during the installation of Vault Server 2013:

SQL 2008 32 bit on 64 Bit OS

Problem
You have installed Vault Server 201x on a 64 bit OS and let it automatically install SQL 2008 Express SP2 (32 bit) on a 64 bit machine.

Your end-state goal is
64 bit OS
AUTODESKVAULT running in a 64 bit SQL 2008 Standard\Express\Enterprise (R2 or not R2) SQL instance.

Microsoft does not support cross platform upgrades from 32 to 64 bit. (See "Version and Edition Upgrades”This means that if you then manually install 64 bit SQL, it will not upgrade the exisiting 32 bit AUTODESKVAULT instance to a 64 bit instance.

Solution
You will need to
1) Uninstall SQL Server 2008 (32 bit). (No need to uninstall Vault Server as well)

2) Manually install SQL Server 2008 (64 bit) (Standard, Express (R2 or not R2) as per the Advanced Configuration Guide.

3) Create and configure the VaultSys account as per the Advanced Configuration Guide

4) Create and configure the ADMS-<Computername> account.

• Open the Microsoft SQL Server Management Studio.
• Expand the Security -> Logins folder.
• Right-click on the Logins folder and select New Login.
• Type ADMS-* for the login name.(Where * indicates the NT Computer name) Example, if the computer name is MAINSERVER then the login name would = ADMS-MAINSERVER
• Select SQL Server Authentication.
• Enter the correct password. The correct password can be found web.config file here "C:\Program Files\Autodesk\ADMS Professional 2013\Server\Web\Services" on the "<siteSecurity generateUser" line.

Note: I am not allowed to publish passwords on this blog for security reasons, although I am allowed to write where to find them.

Troubleshooting 'Access Denied' issues related to Vault with Process Monitor

Sometimes you find yourself in a position where either get a pop up error message or in the logfiles you have errors that the access is denied.

Typical scenarios could be:

* You perform a backup and it fails with an error message 'Access Denied' (you see this usually in the logfiles)

* You create a new Vault Workgroup (replication) in Vault Server and get a SQL error 26

* You have problems with rebuilding the Search Index of your Vault and in the logfiles you find entries about Lucene error 227 and such entries:
Access to the path 'C:\ProgramData\Autodesk\VaultServer\Indexes\Vault\write.lock' is denied

And all other issues where you can think of that the root cause could be just a failed windows operation due to lack of permissions.

To troubleshoot the issue you could use Process Monitor (from Microsoft).

1. Download Process Monitor here

2. Run Process Monitor on the Vault Server

3. In Menu Filter go to Filter ...

4. Pick Result and use the condition "is". As value choose: ACCESS DENIED

5. Click add to enable the Filter and then the ok button

6. Press Ctrl + X to clear the current results inside process monitor

7. Reproduce your issue again (try to perform the backup, add the Workgroup, rebuild search indexes etc.)

Now you should see some operations which failed due to the Result "Access Denied" like this:

Error 1328 Vault 2012 Update 1 Civil 3D 2012 Error

A new Vault 2012 Update 1 issue has been identified with this combination of products:

• German Operating System
• German Autodesk Civil 3D 2012
• German Autodesk Vault Collaboration 2012

 

Fehler 1328. Fehler beim Andwenden eines Patches auf die Datei C:\Config.Msi\<XXXXX>.tmp. Die datei wurde wahrscheinlich bereits anderweitig aktualisiert end kann durch diesen Patch nicht modifiziert werden. Wenden Sie sich an den Hersteller des Patches, um weitere Informationen zu erhalten

The problem this time is with the following file:-

"C:\Program Files\Autodesk\AutoCAD Civil 3D 2012\Connectivity.Proxies.utils.dll"

This issue is addressed with Hotfix DL18702922

Error 1328... EdmUI.dll (UPDATED 14/12/2011)

If you experience an Error 1328 when installing Vault 2012 Update 1 on a machine with Vault Basic 2012 (RTM) (installed from the Product Design Suite 2012 or the Factory Design Suite 2012) apply ts18131263. This fixes an install error with the "Connectivity.Branding.Vault.dll"

If you get an error with a different dll file on a client with a licenced version of Vault (Workgroup, Collaboration or Professional),

There should be an image in the background pointing to a specific dll, such as

• EdmUI.dll
• Connectivity.Explorer.Framework.dll

In this scenario, there are two options, click Cancel on the above error message, then:

1. Uninstall all Vault 2012 Hotfixes, then apply Update 1
2. Uninstall and reinstall the Vault 2012 Client completely, Then apply Update 1.


Update23/01/2012

We have identified an issue regarding the EdmUI.dll file in this environment.

German Operating System + German Language Vault Collaboration 2012.

The error messages appear like this.

 

 

Fehler 1328. Fehler beim Andwenden eines Patches auf die Datei C:\Config.Msi\<XXXXX>.tmp. Die datei wurde wahrscheinlich bereits anderweitig aktualisiert end kann durch diesen Patch nicht modifiziert werden. Wenden Sie sich an den Hersteller des Patches, um weitere Informationen zu erhalten

In this scenario, an uninstall and reinstall will not help. Note that we are not able to reproduce the issue with German OS + German Language Vault Basic, Workgroup or Professional 2012.

DL18419078 has been released to address this issue. NOTE, for the installation to be successful, the file EdmUI.dll file must be replaced with the updated version BEFORE you run Update 1.

 

Serious Issues like Performance and/or Crashing of the Vault Client

This is a reminder as we constantly receive this kind of requests.

Issue which appears suddenly on all workstations: the Vault Client Application is either crashing (usually after a few Minutes working with the Vault) or you experience serious performance issues.

Root of the issue is that the IT department introduced a proxy Server in the company. Usually a specific proxy script is introduced.

Solution: Make sure you configured the proxy Server as described in the Vault Wiki.

If you need to have a specific proxy script running it is your responsibility to configure it properly that it bypasses all requests about the communication between the Vault Server and the Vault Clients.

Where Can I Download Vault Server 2012 from?

You may have noticed that when you install Product Design Suite or Factory Design Suite 2012, that they don't contain Vault Server 2012.

The installer includes only the Vault client application of Autodesk Vault 2012. To get the Vault Server application you need to run the installer and you will see the blue circle icon with an "i". If you hover over that icon you will see a message fly out as shown below.

 

If you click the link it takes you here:-

www.autodesk.com/vaultserver

Where you can download Vault Server 2012.This link, of course, is for the English version of Vault Server. Localised versions of Vault Server are available for localised versions of PDS and FDS when you click the links in those installers. Or click these lnks

http://www.autodesk.com/vaultserverdownload_de (German)

http://www.autodesk.com/vaultserverdownload_it (Italian)

http://www.autodesk.com/vaultserverdownload_fr (French)

http://www.autodesk.com/vaultserverdownload_es  (Spanish)

http://www.autodesk.com/vaultserverdownload_ru (Russian) 

http://www.autodesk.com/vaultserverdownload_po (Polish)

http://www.autodesk.com/vaultserverdownload_jp (Japanese)

 http://www.autodesk.com/vaultserverdownload_sc (Simplified Chinese)

http://www.autodesk.com/vaultserverdownload_tc (Traditional Chinese)

http://www.autodesk.com/vaultserverdownload_ko (Korean)

http://www.autodesk.com/vaultserverdownload_bp (Brazilian)

 

 

System.OutofMemoryException Messages

When trying to perform some commands from a Vault client, such as Copy Design, Pack and Go, Grid Population or Get\Checkout, you can sometimes receive an error like this:-

Exception of type 'System.OutOfMemoryException' was thrown.

This message occurs due to a limitation in the amount of memory that can be addressed by a 32-bit process such as Vault 2012 (or earlier). Autodesk is aware of this memory limitation and is exploring ways to overcome it.

Some customers may experience this error for the time after upgrading, which may be attributed to various factors such as the introduction of newer and more complex functionality interactions between the Vault client and Vault Server. 

If you experience this error, we recommend that you try the following:-

1. Upgrade to Vault x 2012 Update 1 (where several improvements were made to better manage the 32-bit memory limitations)
2. Once, after applying Vault 2012 Update1, run "Update File References" and repeat until the process completes, successfully.
3. Re-organize files/folders into logical projects/products to avoid operations on large numbers of files.
4. Reduce the number of unnecessary columns displayed, especially Thumbnails (Right click on the column header> "Remove This Column")
5. Press F5 to refresh immediately prior to executing the command.Start
6. Start a new Vault Explorer session with no "Preview" or "Open in Window" memory cache history.

UPDATE 25/4/2012

Vault 2013 has further improvements making this less likely to occur.

Error 1328. When Applying Vault 2012 Update 1

During the installation of Vault 2012 Update 1 (Autodesk Vault 2012 Update 1 (Client).msp) you see this error.

Error 1328. Error applying patch to file C:\Config.msi\XXXXXX.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

This is caused by a problem with the "Connectivity.Branding.Vault.dll" file and reports indicate that this particular message is only occurring with plain Vault installed from one of the new suites. The dll is not present with the licenced versions of Vault and so we have no reports of this happening with Vault Workgroup, Collaboration or Professional clients.

UPDATE 02/11/2011

We have reproduced this internally and Autodesk is working on a solution that avoids the problem. Initially a solution was identified to replace the above mentioned dll with another version, However this could have unforeseen side effects and we would suggest that you wait until a formal solution is in place. We appreciate your patience.

We also are seeing reports of a different install error occurring with the licenced versions of Vault, but with different dll files. So far have not reproduced this internally. If you are experiencing the issue with a different dll, please log a support case with Autodesk.

Update 30/11/2011

This issue should be addressed by ts18131263

Vault 2012 Update 1 is released

Vault 2012 Update 1 can now be downloaded from here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=17994779&siteID=123112&linkID=9261341