Cracking the Vault

Performance Issue caused by IIS Logfiles

We received one positive result deleting all current IIS logs on C:\inetpub\logs\LogFiles\W3SVC

After deleting the performance issues were gone.

We are not sure whether it was the fact that they got 15000 log files or many logfiles with a huge size (or both together).

However it is worth deleting old logfiles anyway.

You also could optimize some settings of the IIS Logging:

Performance Issues caused by ESET NOD32 Antivirus

We get more and more reports about customers that do have performance issues, instabilities in the Vault ,frequently errors which is caused by the ESET NOD32 Antivirus.

If you are using this Antivirus and have such kind of issues you need to uninstall the Antivirus on the Server and the Client in order to identify if the issue is caused by ESET Nod32 Antivirus.

Important: in all reported cases it was not enough to disable the Antivirus!

Solution is either to use another Antivirus software or work together with ESET to configure NOD32 that it works propertly together with Vault.

Update 17th October: we got feedback from customers that the problem is solved with the latest version of the ESET NOD32 Antivirus!

Also you have to ensure everything to do with Autodesk products are listed under Exclusions & Excluded applications under Protocal filtering.
Thank you at Vince B. for sharing this information!

 

Performance Issues with Vault Basic 2013

You have the Basic Vault Version of 2013 installed.

Now you are experiencing performance issues such as longer time to display the grid, long time to checkout or check in files from the Vault ad-din etc.

Autodesk released a hotfix for this issue and it can be downloaded here:DL19857773

Warning: if you experience a performance issue in one of the other Vault editions such as Vault Workgroup 2013, Vault Collaboration (AEC) 2013 , Vault Professional 2013 please don´t install this hotfix!

In this case your performance issue has another cause.

Support of .NET Framework 4.5 and Vault 2013

Microsoft recently released the version .NET Framework 4.5

At this stage Vault 2013 (Server and Client) and all previous releases of Vault are not supported with .NET Framework 4.5!

Installing of .NET version 4.5 is on your own risk!

We already had reports where Vault didn´t work properly after installing .NET Framework 4.5!

Vault Server 2013 Installation issues

This is more a reminder:

On specific configurations on your Server machine there might problems to install Vault Server2013.
Typical error in Vault Server 2013 is for example is the precheck error: ASPX file failed to run at URL: 'http://localhost/TestASP/TestASPNet.aspx"

Other exmaples could be installation is hanging your you get an error 29001 during installation etc.

It is not always easy to solve the problems because the errors often have different causes.

If you want to solve the issue directly you could go to a long journey to research Microsoft articles and forums. Also this usually requires a deeper knowledge of IIS and/or .NET.

We made the experience that the most efficient way to get back on track is to uninstall the existing Vault Server installation (from a previous version) if existing (of course with a valid backup) and uninstall all components which Vault Server 2013 is using.

A list of components which Vault Server 2013 uses you can find on this TS18562673

Error 303 When Performing a Search in Vault

You have created a user in Vault with the following permissions:


Issue: you perform any search in the Vault (menu Tools - Find) but you got this error message:

"Error 303: You do not have the adequate permissions to perform this operation"

This issue occurred because you picked on "Look For" the option "Any" (this is default) and it will search within the items (where the user doesn´t have permissions) as well.
Solution is to pick the option "Files" (or "Folders"):

Error 1053 During the Start of Autodesk Data Management Job Dispatch Service

We get more and more reports about an issue that after a Server reboot or new Installation of Vault it is not possible to login the Vault Clients and the ADMS console anymore.

The issue is caused by the failed start of the "Autodesk Data Management Job Dispatch" service.

If you want to run the Service "Autodesk Data Management Job Disptach" manually (inside the control panel - administrative tools - Services) it is not possible and you get this error message:

"Could not start the Autodesk Data Management Job Dispatch service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

The issue is directly linked to this issue Error 1920. Error during Vault Server installation (same cause).

You can use the same methods to resolve the issue.
The quickest method would be to unplug the network cable, start the service and plug it back after the Service is running.

Connected Workgroups - Data Non-Covergence

Referring to TS20200238

"File and File Properties are missing or differ between Publisher and one or more Subscriber Workgroups."

Problem

In a Connected Workgroup environment using SQL Replication, you notice that there are differences in files and file properties between a Publishing and one or more Subscribing Workgroups.

Solution

To avoid this from occurring, Autodesk strongly recommends that you follow the guidance offered in Microsoft Article ID 2591692 “Non-convergence or data loss if a query times out during merge replication in SQL Server 2008 or in SQL Server 2008 R2”. All customers using Connected Workgroup SQL Replication should consider installing this Microsoft update.

 

WARNING. Before any major update in a production replicated environment ensure that you have backed up your publisher and any subscribing databases. Follow the instructions from the “Backup_and_Restore_Autodesk_Vault.pdf”. Refer to the sections “Backing up a Full Replication Publisher”, “Backup Process for the Publisher” and “Backup Process for the Subscriber”

 

No Vault Login Dialog inside German Task Scheduler of Inventor 2013

There is currently an issue on German environments only that the login dialog of Vault inside the  "Aufgabenplaner" - task scheduler doens´t appear on the German version of Inventor 2013.

We are currently working on a Solution for that.

We detected that the issue occurs only inside a x64 OS.

If you want to the migration either wait until we have a fix or find a machine with a Win XP x86 or Win7 x86 OS and run the migration from there.

Update: a Hotfix is provided and will solve the issue: Fixedfor_DTM13_1532

Update2: this hotfix is not part of SP1 of Vault 2013!

 

Error 29001. Vault management error: Could not load file or assembly 'IFilterWrapper'

If you are installing Vault Server 2013 on a machine that previously had Vault 2011 or 2012 installed, you may receive the following error during the installation of Vault Server 2013: