Frequently in Support, to be able to see and reproduce a problem, we might need to ask for a copy of the ADMS Console backup. The main problem with this is that the Filestore can be enormous, making it impractical to upload to an FTP site. To see a problem, we might not even need the Filestore. Furthermore, the Filestore will contain proprietary and sensitive data that you may not wish to distribute outside your organisation. There will be circumstances where the Filestore IS needed as well, but this is much rarer.
So, to send your backup to Autodesk or your Reseller, follow the following steps:-
Create a backup using the ADMS Console (Make sure you untick the "Backup Standard Content Center Libraries" option to reduce Backup size). This creates a folder with this format "VaultBackup_YYYY_MM_DD_HH_MM_SS_PM"
This folder contains the following components
- "databases" (folder)
- "FileStores" (folder),
-
- Containing "Vault" folders
-
- 000 (folder)
- FileStoreInfo.fsg (file)
- "BackupContents.xml" (file)
- "BackupHistory.txt" (file)
Copy everything EXCEPT the "000 (folder)" to a new folder.
- "databases" (folder)
- "FileStores" (folder)
-
- Containing "Vault" folders
-
- FileStoreInfo.fsg (file)
- "BackupContents.xml" (file)
- "BackupHistory.txt" (file)
Graphically, this can be represented as follows
This DOS script will copy all the necessary information required to restore a backup, without the filestore
Set SOURCE=C:\Users\rankinr\Desktop\VaultBackup_2016_06_29_09_27_46
Set DESTINATION=C:\tmp\VaultBackup
mkdir %DESTINATION%\Filestores
XCOPY %SOURCE%\*.* %DESTINATION%
XCOPY %SOURCE%\databases\* %DESTINATION%\databases
EXIT
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Once the copy is complete, compress the folder in the ZIP or RAR format and upload it to you FTP site or a cloud storage service of your choosing and grant access to the support specialist you are working with.
Even without the Filestore the zip file can still easily be several GB big. Therefore, we recommend that you do not use Windows Explorer to upload the files to the FTP but a more robust free FTP client such as Filezilla
the File store will contain proprietary and sensitive data that you may not wish to distribute outside your organization.
Posted by: Nursing cover | July 05, 2010 at 03:25 AM
The value of most system backup software is never realized until disaster strikes. Your vision of a computer disaster may be a virus attacking your network, but it can also happen in many different ways.The primary advantage of having system backup software is that you will be able to backup individual users' drives, including all of their personal settings, and you won't have to re-install all of their software from scratch, either. In addition, if their files have been corrupted, you will be able to go back to the past when the data integrity was not in question.
Posted by: ESXi Backup Software | December 27, 2010 at 02:40 AM